All our crystals are 100% natural, with no synthetics. We source only quality gemstones - our crystal stones are Grade A to AAA and our raw crystals are Grade A. We take pride in offering only genuine, crystals you can trust.

Yes! We believe every crystal should start its journey with you in its purest state. Each crystal is thoughtfully cleansed and charged under the moonlight before making its way to your sacred space. While many of our customers appreciate having their crystals arrive ready for use, we encourage you to connect with your new crystal through your own preferred cleansing ritual if you wish. We include a small guide with cleansing tips in every package to help you maintain your crystal's energy.

To keep your crystal jewelry beautiful, store it in a cool, dry place away from direct sunlight. Clean gently with a soft cloth and avoid contact with water, chemicals, perfumes, and lotions. For elastic bracelets, avoid stretching and water exposure to maintain elasticity. Remove all jewelry before sleeping, swimming, showering, or exercising. With gentle care, your pieces will stay stunning for years to come.

Finding your perfect crystal is easy! Take our free crystal quiz on our home page to discover personalized recommendations based on your needs and energy. You can also explore our collections by zodiac signs - simply filter for your sun sign (like Aries) to find crystals and jewelry that resonate with your astrological placements. Whether you're seeking love, protection, abundance, or healing, we'll help you find the crystals that align with your intentions.

We're here to help - just send us a message, here!

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

We accept returns with original tags and packaging within 30 days of date of delivery. Final sale items are non-refundable. 

Customer pays for return shipping. You may purchase a pre-paid label or ship with your own carrier. Since all items are custom-made to order, 10% restocking fee applies to all returns.

Returns will not be accepted after 30 days from the date the product was delivered to your location. This timeframe is based on delivery date, not pick-up date or the date the package was opened.

Refunds and gift cards will be given once items have been received.

To start your exchange or return, please contact us at hello@arialatelier.com.

Damages and Issues

We take pride in our craftsmanship. Please inspect your order upon arrival and contact us immediately at hello@arialatelier.com if the item is defective or damaged. Include your order number and photos of the issue. If we confirm a defect or damage caused by us, we’ll evaluate the situation and, at our discretion, either repair or replace the item at no additional cost. Claims for damages must be reported within 24 hours of delivery. We do not cover damage caused by wear, misuse, or improper care.

Exceptions / Non-Returnable Items

Personalized items, special orders, gift cards, and final sale items are non-refundable.
If you have questions or concerns about your order, please reach out to us at hello@arialatelier.com before placing it.

Quality Assurance

All our jewelry pieces undergo thorough inspection before shipping to ensure they meet our quality standards. We check each piece for defects and craftsmanship to deliver the exceptional quality you expect. Due to its nature, the cord will wear if overstretched, removed aggressively, or pulled too hard. We use strong, durable materials, but this is not considered a defect. This does not apply to normal wear, customer damage, or buyer remorse. Unauthorized returns will be rejected.

Damages and Issues
In the unlikely event that you receive a wrong or defective product, please contact us at hello@arialatelier.com within 24 hours of receiving your order, along with:

• Order name and number
• A brief description of the issue
• For clarification purposes - images and/or videos depicting the issue

If we receive your inquiry after 24 hours, unfortunately, we won’t be able to process or consider it. For approved returns, we will send you instructions via email.

Cancellations

No Cancellations After Ordering. We begin crafting your jewelry immediately upon order placement. Cancellations or changes are not possible once your order is submitted.

Shipping

• We ship only within the mainland U.S.
• All shipping fees (initial, return, or exchange) are the customer’s responsibility and non-refundable.

Stolen or Lost Packages

Aria L'atelier will not be held responsible for any lost or stolen packages in transit. Once your order ships with a tracking number, it’s out of our control. We’re not responsible for packages lost, stolen, or delayed by the carrier. Contact your local post office with your tracking number to file a claim. No reimbursements will be provided for shipping issues beyond our control.

During the ordering process, please ensure that your mailing address provided is wholly accurate. We will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be shouldered by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.

Questions or Issues? Reach out to us at hello@arialatelier.com

We’ll do our best to assist you!

Thank you for supporting our small business. Each piece is crafted with care, and we’re proud to share it with you.

Aria L'atelier

All bracelets custom-made by Aria L'atelier come with a 1-year warranty. If the elastic in your bracelet breaks within one year of purchase, you can ship it back to us, and we will repair it free of charge. We will also cover the cost of return shipping to ensure your bracelet is back in your hands as good as new.

Please contact our customer service team to initiate the repair process and receive shipping instructions, here.

Yes, we are. While we offer free shipping within the United States only, we are working to bringing specials shipping offers to customers worldwide! Sign up for our newsletter to stay in the loop!

Tracking your order is simple! If you have an account with us, just sign in to view your order status and tracking details. Don't have an account? No problem - visit our Track Order page and enter your order number and email to get instant updates on your package's journey. You can also directly access it from your Account.

The metaphysical properties associated with our crystals are shared for cultural and informational purposes only, reflecting both historical traditions and contemporary interpretations. Crystal healing properties are based on traditional beliefs, and individual experiences may vary.

1. Add items to your cart.
2. At checkout, enter your gift card code in the “Gift Card or Coupon” field.
3. Click Apply—the balance is deducted instantly.
4. Pay any remainder with your preferred method.

Balance left? It stays on the card for future purchases.
Lost code? Email us with your order number—we’ll resend it within 1 hour.

Contact us within 24 hours of delivery with your order number and photos of the issue.

Sales tax is automatically calculated at checkout based on your shipping address (U.S. only). No hidden fees.

We securely accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), Shop, Apple Pay, and Google Pay. All transactions are encrypted with 256-bit SSL. Your data is never stored on our servers. We use Stripe, PCI-DSS Level 1 compliant.

Copy your code and paste it in the “Coupon Code” field at checkout.
Not working? Message us, we’ll fix it fast.

You’ll receive an instant confirmation email once your order is placed.
Note: Shipping begins only after payment is approved and addresses are verified.
Registered users can track status anytime in “My Account”.

We’d love to hear from you!

• Email us anytime
• Leave a comment on our website

Your input helps us grow!

We ship directly from our shop to addresses in the United States only.