FAQ

All our crystals are 100% natural, with no synthetics. We source only quality gemstones - our crystal stones are Grade A to AAA and our raw crystals are Grade A. We take pride in offering only genuine, crystals you can trust.

Yes! We believe every crystal should start its journey with you in its purest state. Each crystal is thoughtfully cleansed and charged under the moonlight before making its way to your sacred space. While many of our customers appreciate having their crystals arrive ready for use, we encourage you to connect with your new crystal through your own preferred cleansing ritual if you wish. We include a small guide with cleansing tips in every package to help you maintain your crystal's energy.

To keep your crystal jewelry beautiful, store it in a cool, dry place away from direct sunlight. Clean gently with a soft cloth and avoid contact with water, chemicals, perfumes, and lotions. For elastic bracelets, avoid stretching and water exposure to maintain elasticity. Remove all jewelry before sleeping, swimming, showering, or exercising. With gentle care, your pieces will stay stunning for years to come.

Finding your perfect crystal is easy! Take our free crystal quiz on our home page to discover personalized recommendations based on your needs and energy. You can also explore our collections by zodiac signs - simply filter for your sun sign (like Aries) to find crystals and jewelry that resonate with your astrological placements. Whether you're seeking love, protection, abundance, or healing, we'll help you find the crystals that align with your intentions.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Simply copy your coupon code after signing up and enter it at checkout to enjoy your savings! Having trouble applying your code? We're here to help - just send us a message!

All jewelry is handmade to order in Florida and considered a custom product. Due to the personalized nature of our work, all sales are final. Once an order is placed we are unable to make any changes to your order. Due to custom made-to-order reasons, there will strictly be no returns, exchanges or refunds on all accessories/jewelry.

Quality Assurance

All our jewelry pieces undergo thorough inspection before shipping to ensure they meet our quality standards. We check each piece for defects and craftsmanship to deliver the exceptional quality you expect. Due to its nature, the cord will wear if overstretched, removed aggressively, or pulled too hard. We use strong, durable materials, but this is not considered a defect. This does not apply to normal wear, customer damage, or buyer remorse. Unauthorized returns will be rejected.

Damages and Issues
In the unlikely event that you receive a wrong or defective product, please contact us at hello@arialatelier.com within 24 hours of receiving your order, along with:

• Order name and number
• A brief description of the issue
• For clarification purposes - images and/or videos depicting the issue

If we receive your inquiry after 24 hours, unfortunately, we won’t be able to process or consider it. For approved returns, we will send you instructions via email.

Cancellations

No Cancellations After Ordering. We begin crafting your jewelry immediately upon order placement. Cancellations or changes are not possible once your order is submitted.

Shipping

• We ship only within the mainland U.S.
• All shipping fees (initial, return, or exchange) are the customer’s responsibility and non-refundable.

Stolen or Lost Packages

Aria L'atelier will not be held responsible for any lost or stolen packages in transit. Once your order ships with a tracking number, it’s out of our control. We’re not responsible for packages lost, stolen, or delayed by the carrier. Contact your local post office with your tracking number to file a claim. No reimbursements will be provided for shipping issues beyond our control.

During the ordering process, please ensure that your mailing address provided is wholly accurate. We will not be held responsible for any packages being sent back due to inaccurate or incomplete addresses provided by the customer. Re-shipment costs will be shouldered by the customer.

Shipping Delays

All deliveries are carried out by courier companies that operate separately from us. We cannot be held responsible for any shipping delays due to customs or other reasons that may occur during the transit period. Once packages are shipped out, the shipping process will be out of our control, although we always do our very best to help you through the process of tracking.

Questions or Issues? Reach out to us at hello@arialatelier.com

We’ll do our best to assist you!

Thank you for supporting our small business. Each piece is crafted with care, and we’re proud to share it with you.

Aria L'atelier

Yes, we are. While we offer free shipping within the United States only, we are working to bringing specials shipping offers to customers worldwide! Sign up for our newsletter to stay in the loop!

Tracking your order is simple! If you have an account with us, just sign in to view your order status and tracking details. Don't have an account? No problem - visit our Track Order page and enter your order number and email to get instant updates on your package's journey.